Embassy of the United States of America - Kota Jakarta Pusat
4.2/5
★
based on 8 reviews
Contact Embassy of the United States of America
| Address : | Jl. Medan Merdeka Sel. No.3-5, RT.11/RW.2, Gambir, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Indonesia |
| Phone : | 📞 +8 |
| Postal code : | 10110 |
| Website : | https://id.usembassy.gov/id/ |
| Categories : |
Embassy
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Samar Zaman on Google
★ ★ ★ ★ ★ Got my kids passport renewed and the staff was super polite and very efficient, infact we were told that in two weeks time we will receive our passports, but we got it in 8 days, i think one of the best American Embassy.
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Prasetyo Wibowo on Google
★ ★ ★ ★ ★ The fastest public service I've ever experienced, very professional staff.
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Aily Kusmanto on Google
★ ★ ★ ★ ★ Brought a baby sitter for interview, as a sponsor I was suppose to be in the interview but was asked to step out. Baby sitter was confused of course; and I was not given a chance to explain the emergency Doctor situation for the purpose of the trip
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Misanthropic Rituals OFFICIAL on Google
★ ★ ★ ★ ★ I'm an American citizen and I have to say that this embassy is beyond terrible. Incompetent staff - absolutely uninformed - plus they don't even act like they want to help. Their automated phone service doesn't work but if you manage to get passed that, they still won't answer the phone. They make being an American in Indonesia much harder than it has to be.
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Hof on Google
★ ★ ★ ★ ★ Extremely helpful on a short notice and able to work with us to make sure our emergency passport was completed. We actually were able to get ahold of them via phone and email and they streamlined the process and allowed items to be blank if they weren't needed. This was a breathe of fresh air because the US Consular in Bali was completely useless for about 8 of the 10 days we had available, where we then called these guys and they made it happen in 2 days. Found a flight same day, drove to the airport and processed the emergency passport in under 2 hours. We are very thankful for the competence of this Embassy.
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Jeffrey Spanogle on Google
★ ★ ★ ★ ★ This is a typical American embassy for national and foreign services. However for me, the difference is that they are patient, helpful, and responsive and they provide a number of additional ‘small things’ that go a long way. The people who work here have all been courteous when dealing with us and accommodating given that we are usually trying to manage several children as well. Emails are normally checked once per day and replied within 1 day. If an American is enrolled in the STEP program, they provide helpful or critical updates about situations in Jakarta or Indonesia. The embassy has also gone through a number of renovations with a whole new building; these updates make it easier and provide a more pleasant/beautiful experience. The older building was dated and quite small (it’s now a redone bathroom building on the way to the main building).
Issue for some people revolve around security. Sure, there might be some issues here but they need to keep things safe. You can’t bring electronics inside and they won’t let you bring and store larger devices like iPads at the security entrance. You can’t park here (or nearby for that matter) so you either need to take public transit, a taxi/grab/driver, or park and do some walking. During the pandemic, this has to be the most frustrating part of visiting for us, but there’s not much that the embassy can change to accommodate the situation.
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Wenny Yustalim on Google
★ ★ ★ ★ ★ It was super smooth. Everyone was efficient, the security guards even helped me open the doors cause my arms were injured.
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Steven Ramsey on Google
★ ★ ★ ★ ★ Easy to deal with. Employees speak excellent English. Always prepare everything in advance to make visits productive. Useful for passports and Visas and birth of children. Waiting time for appointments and walk-ins is usually less than 10 minutes
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