Puskesmas Aren Jaya - Bekasi City
3.3/5
★
based on 8 reviews
Contact Puskesmas Aren Jaya
| Address : | Jl. Pulo Jawa No.Raya, RT.001/RW.022, Aren Jaya, Bekasi Timur, Bekasi City, West Java 17111, Indonesia |
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| Phone : | 📞 +887 | ||||||||||||||
| Postal code : | 17111 | ||||||||||||||
| Opening hours : |
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Kian San on Google
★ ★ ★ ★ ★ Dari sekian banyak ulasan kritik pada pelayanan petugasnya, apa pihak manajemen Puskesmas Aren Jaya tidak melakukan perbaikan standar pelayanan?
Ga perlu yang tinggi-tinggi standarnya, cukup dengan ramah dan manusiawi ketika memberikan pelayanan saja sudah bisa memperbaiki mood calon pasien yang datang.
Terutama pada bagian loket pendaftaran ya. Kami calon pasien ini pakai BPJS. Kami bayar iuran BPJS secara rutin. Kami bukan rakyat jelata yang banyak alasan dan bisanya meminta bantuan sosial dan kesehatan gratis ya. Kami bisa bayar.
 Of the many critical reviews on the service of its officers, has the management of the Aren Jaya Health Center not improved service standards?
You don't need to have high standards, just being friendly and human when providing services can improve the mood of prospective patients who come.
Especially at the registration counter. We prospective patients use BPJS. We pay BPJS premiums regularly. We are not ordinary people who have many reasons and usually ask for free social and health assistance. We can pay.
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Fricilia Tasya on Google
★ ★ ★ ★ ★ Bapa petugas tua yg ngurus berkasnya galak jutek, saya ga suka, sebel jadinya. Tapi kalo dokternya ngga, dokternya baik-baik tapi ada sih beberapa yg ngga, saya sering kesini kalo sakit. Untuk dokter gigi nya makasih ya bu dokter, berkat ibu saya mendapatkan rujukan tindakan lebih lanjut di rscm
Father, the old officer who takes care of the file is fierce, I don't like it, I hate it. But if the doctor is not, the doctor is fine but there are some who are not, I often come here when I'm sick. Thanks to the dentist, doctor, thanks to my mother, I got a referral for further action at RSSM
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Maulina Lestari on Google
★ ★ ★ ★ ★ Penuh banget. Daftar jam tujuh. Baru dapet panggilan jam 11 siang. Tempat untuk pendafrannya kecil, jadi sempit untuk petugas melakukan pendataan pasien.
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Kalau boleh saran, loket rujukan, pendaftaran umum dan pendaftaran lansia, dipisah, dengan begitu pekerjaan akan lebih cepat.
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Dengan begitu, pasien tidak kebingungan, dan petugaspun tidak perlu teriak teriak memanggil pasien, dikarenakan suara panggilan otomatis kurang keras, dan masih banyak yang belum faham (para lansia) meskipun nomornya sudah terlihat di papan panggil.
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Dilihat dari padatnya pasien sepertinya harus tambah pegawai. Tapi ada satu tempat yg selalu ditinggal pegawainya, yaitu di kajian klinis, berjam jam saya menunggu petugasnya gak ada. Setelah 2 jam baru dtg, ternyata benar, petugasnya dabel dengan bagisn farmasi.
Very full. Register at seven. Just got a call at 11 am. The place for registration is small, so it is narrow for officers to collect patient data.
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If I may suggest, the referral counter, general registration and registration for the elderly should be separated, so that the work will be faster.
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That way, patients are not confused, and officers don't have to shout to call patients, because the automatic dialing sound is not loud enough, and there are still many who don't understand (the elderly) even though the number is already visible on the call board.
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Judging from the density of patients, it seems that they have to add employees. But there is one place that employees always leave, namely in clinical studies, for hours I waited for the staff to not be there. After 2 hours it just arrived, it turned out to be true, the officer was dabel with the pharmacy department.
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Cicih Sanasih on Google
★ ★ ★ ★ ★ Pelayanan vaksin petugas buruk, apalagi yg perempuan udah judes, ga sopan , tolong dong di perbaiki attitude nya, apalagi tadi sama lansia aja sikap ga sopa , masa pelayanan nya seperti itu
The staff's vaccine service is bad, especially for the women who are already bitchy, not polite, please fix the attitude, especially with the elderly, the attitude is not polite, the service period is like that
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MR GREEN on Google
★ ★ ★ ★ ★ Ngurusin surat aja dipersulit kerja ga profesional ga punya integritas, eskalasi pimpinan masa disuruh nunggu 2 Minggu, emang ga ngotak pelayanan puskesmas terburuk dijawa barat
Handling letters is complicated, work is not professional, does not have integrity, escalation of the leadership period is told to wait 2 weeks, does not talk about the worst health center services in West Java
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Aksa Nayaka on Google
★ ★ ★ ★ ★ Semoga buat kedepannya Puskesmas Aren Jaya bisa beroperasional kerja dalam waktu 24 jam/hari untuk melayani warga masyarakat yang membutuhkan, tidak pandang bulu, dan selalu memberikan pelayanan yang terbaik serta ramah kepada pengunjung.
Hopefully in the future the Aren Jaya Health Center can operate within 24 hours / day to serve people in need, not indiscriminately, and always provide the best and friendly service to visitors.
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Mei Nisa on Google
★ ★ ★ ★ ★ pertama kecewa dgn puskesmas ini waktu ngurus keperluan vaksin buat nikah. udah bela2in cuti, taunya ngga bisa vaksin di hari tsb. kecewa yg ke-2 kalinya adalah krn ga bisa vaksin covid 19 dgn alasan NIK sy ga tercatat/tdk ditemukan di server dan sy hrs ke dukcapil buat minta surat pengantar. lalu krn udh keburu bete dan lagi hamil 33 minggu jg, akhirnya sy tunda dulu vaksin nya ampe selesai melahirkan. kecewa yg ke-3 kalinya adalah hr ini (11 Feb 22), krn kembali ngga bisa vaksin covid 19 dgn alasan server sdg down untuk yg mau daftar vaksin dosis pertama. sy berasa rugi waktu dan ongkos, krn 2 hari lalu pun udh dtg ke puskesmas ini jg buat vaksin dan katanya udh telat krn kuota per hari cuma buat 100 org. sy jg mau kasih nasihat buat para petugas puskesmas ini : tolong bersikap ramah ke pengunjung/pasien. posisi kan diri kalian sbg pasien, yg butuh dilayani/ditolong, yg dtg dgn mengeluarkan ongkos, yg menyediakan waktunya untuk vaksin sesuai anjuran pemerintah/peraturan yg ada. melayanj itu ngga sama seperti 1+1=2, tp perlu pakai hati dan gunakan juga logika berfikir.
First, I was disappointed with this puskesmas when it took care of the need for vaccines for marriage. I've been on leave, I know I can't get vaccinated on that day. I was disappointed the second time, because I couldn't vaccinate against covid 19 on the grounds that my NIK was not registered/not found on the server and I had to go to the dukcapil to ask for a cover letter. Then, because I was in a hurry and was 33 weeks pregnant, I finally postponed the vaccine until I gave birth. disappointed for the 3rd time is today (11 Feb 22), because again I can't get the covid 19 vaccine with the reason the server is down for those who want to register for the first dose of vaccine. I feel like I'm losing time and money, because 2 days ago I also came to this puskesmas for vaccines and they said it was too late because the quota per day is only for 100 people. I also want to give advice to the officers of this puskesmas: please be friendly to visitors/patients. Position yourself as a patient, who needs to be served/helped, who comes with a fee, who provides time for vaccines according to government recommendations/regulations. Serving is not the same as 1+1=2, but you need to use your heart and use logic to think.
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Ade Irawan on Google
★ ★ ★ ★ ★ Ok
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