PETSHOPEDIA Petshop & Grooming - Kota Jakarta Barat
4.5/5
β
based on 8 reviews
Contact PETSHOPEDIA Petshop & Grooming
| Address : | Jl. Tj. Duren Barat No.27E, RT.12/RW.4, Tj. Duren Utara, Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11470, Indonesia |
| Phone : | π +877 |
| Postal code : | 11470 |
| Categories : |
|
l
|
liviana joh on Google
β β β β β semua yg melayani ramah dan informatif.. groomernya juga baik lembut walaupun cowo ga kasar.. guguk ak dipotong bulunya jg rapihhh.. service top harga murah bgt lah?? sukses terus yaaa
 all of those who serve are friendly and informative.. the groomer is also kind and gentle even though the guy isn't rude.. my guguk is also trimmed neatly.. the top service at a very cheap price?? keep going
|
|
K
|
KaLutfi Berbagi on Google
β β β β β Buat cust yg belanja di sini sih Oke. Tp ga sadar ada beberapa pemesanan terutama Online yg udah sering nyusahin Driver Online, Terutama dalam Hal berat beban.,,
Kalau mau mesan barang, PIHAK TOKO INI ga tahu aturan atau SENGAJA MEMAKSAKAN BEBAN pada Driver Online... Kalau Toko bisa baca Peraturan dengan baik, Seharusnya TAU APA ITU PERATURAN TENTANG BEBAN untuk pengiriman Barang. KECUALI memang sengaja GA PEDULI, DAN YANG PENTING CUATMER BISA MELIHAT ITU LEBIH MIRAH DARI TOKO LAIN, KARENA BISA MENGIRIMKAN BARANG DENGAN BEBAN YANG SEHARUSNYA TIDAK BOLEH. Bila kalian para Customer punya hati "PIKIR DENGAN BIJAK" soalnya udah cape jelasin ke Toko, Sengaja terus ngelakuin ini padahal NGELANGGAR ATURAN.
For customers who shop here, OK. But I didn't realize that there were several orders, especially online, which often made it difficult for online drivers, especially in terms of heavy loads.
If you want to order goods, THIS STORE PARTY DOESN'T KNOW THE RULES OR INTELLIGENTLY FORCES A LOAD ON ONLINE Drivers... If the shop can read the rules well, it should know what the RULES REGARDING LOADS for shipping goods are. UNLESS I DON'T CARE, AND IMPORTANTLY CUATMER CAN SEE IT IS CHEAPER THAN OTHER STORE, BECAUSE IT CAN SEND ITEMS WITH LOADING THAT SHOULD NOT BE ALLOWED. If you, customers, have a "THINK WISE" heart because you're tired of explaining to the store, you keep doing this on purpose even though you BREAK THE RULES.
|
|
R
|
Ribka Gorlani on Google
β β β β β Pelayanannya baik, Groomer nya jg care sm anabul, mbaβ kasir jg baik bgt ??????
The service is good, the groomer also cares for Anabul, Ms. "The cashier is also very good ??????
|
|
D
|
Dondy Khouw on Google
β β β β β Pada dasarnya saya tidak keberatan kalau pengerjaan tertunda, tetapi beberapa hal yang perlu saya highlight antara lain :
1. Toko tidak menggunakan sistem antrian untuk grooming, dan di infokan bahwa slot akan disisakan ke customer apabila sudah ada kepastian jam. Saya quote "Kita biasanya berdasarkan kepastian, kalau kakak mau dtg jam brp diinfo saja. Jadi, kami sisakan slot di jam yang kakak mau - jika tidak ada antrian di jam tersebut."
2. Awalnya saya book jam 1,Β tetapi toko menginfokan bahwa di mundurkan ke jam 2 , dikarenakan mereka sudah nerima grooming customer lain. Dan dikarenakan sesuai percakapan di chat bahwa slot disediakan kalau sudah janji sesuai point ke 1, ya saya ok2 saja.
3. Saya sampai ke toko jam 2.10 dan dijanjikan grooming maksimal 2 jam selesai, jadi acuan saya jam 4.10 jemput saja karena saya confident saja dengan sistem mereka pada poin ke 1 . Saya mengirimkan driver menjemput pada jam 4.
4. Pukul 4.01 saya mendadak di chat bahwa pengerjaan mundur karena groomer hanya ada 1 dan beliau terjeda istirahat makan siang. Saya mengutarakan kekecewaan saya dan di balas dengan WA war yang malah membela diri dengan melakukan screenshot transkrip percakapan. Beralasan tambahan ada orderan kucing dll yang saya tidak diinfokan sebelumnya. Bahkan sewaktu di toko, saya masih diberitahu kalau sudah booking dan akan segera dikerjakan di depan kasir dan groomer langsung. Padahal poin ke 1 dan transkrip jelas apa yg diiklankan. Saya juga tidak dikomunikasikan apa2 lagi sejak drop anjing saya.
5. Saya tidak masalah kalau telat, cuma kasi tau saya awalan jangan pas di jam selesainya jadi saya ga instruksi penjemputan. Juga ga perlu rasanya sebagai bisnis membela diri dengan WA war seperti itu dan screenshot ke saya dengan menghillight2 percakapan yang notabene saya juga punya transkripnya.
6. Sewaktu penjemputan juga masih banyak pembelaan ( potong rambut kucing lama, dll dan masih menyudutkan komplain saya yang saya rasa simple dan sopan.
7. Saya rasa selama komplain saya konstruktif dan reasonable. Ga ada manfaat bagi bisnis untuk membela diri dengan menyudutkan balik pihak customer
Basically I don't mind if the work is delayed, but some things I need to highlight include:
1. The shop does not use a queuing system for grooming, and it is informed that the slot will be left to the customer when there is a certain hour. I quote "We are usually based on certainty, if you want to come at what time, just let me know. So, we will leave a slot for the hour you want - if there is no queue at that hour."
2. Initially I booked at 1, but the shop informed me that it was pushed back to 2, because they had received another customer's grooming. And because according to the conversation in the chat that the slot is provided if you have an appointment according to point 1, I'm okay.
3. I arrived at the shop at 2.10 and was promised a maximum of 2 hours of grooming, so my reference is at 4.10 just pick it up because I am confident with their system at point 1. I sent the driver to pick up at 4.
4. At 4.01 I suddenly got a chat that the work was delayed because there was only 1 groomer and he was on a lunch break. I expressed my disappointment and was replied with a WA war who even defended himself by taking screenshots of the conversation transcript. There was an additional reason that there was an order for a cat etc which I was not informed about before. Even when I was at the store, I was still told that I had booked and it would be done immediately in front of the cashier and groomer directly. Even though point 1 and the transcript are clear what is advertised. I also haven't communicated anything else since dropping my dog.
5. I don't mind if I'm late, just let me know that I don't start at the end of the day so I don't have a pick-up instruction. There's also no need to feel like a business defending itself with a WA war like that and screenshots to me by highlighting conversations that incidentally I also have the transcript of.
6. During the pick-up, there were still many defenses (cutting the old cat's hair, etc. and still cornering my complaint which I thought was simple and polite.
7. I think as long as my complaint is constructive and reasonable. There is no benefit for businesses to defend themselves by cornering the customer back
|
|
R
|
Rusli Chang on Google
β β β β β Nice place
|
|
U
|
USOγγγ] on Google
β β β β β Good service
|
|
M
|
Muhammad Roffi on Google
β β β β β Nice
|
|
M
|
Mulia Sari on Google
β β β β β Cheap price, certified and professional groomer, great service.. ??
|
Write some of your reviews for the company PETSHOPEDIA Petshop & Grooming
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Pet store,
Nearby places PETSHOPEDIA Petshop & Grooming
