grandkemang Jakarta - South Jakarta City
4.4/5
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based on 8 reviews
Contact grandkemang Jakarta
| Address : | Jl. Kemang Raya, RT.14/RW.1, Bangka, Mampang Prapatan, South Jakarta City, Jakarta 12730, Indonesia |
| Phone : | π +79 |
| Postal code : | 12730 |
| Website : | http://grandkemang.com/ |
| Categories : |
Hotel
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| Description : | Refined property featuring upmarket rooms & dining, plus a business center & an outdoor pool. |
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λλλ on Google
β β β β β They are trying to provide kind and good service.But the rooms, air conditioners, beds, and towels were all old and smelly.
There are many foods in the morning, but it doesn't taste good. Even the nasi goreang was not delicious in room service food. I won't recommend it.It has the advantage of being close to KemangMall.
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Febby Sabatira on Google
β β β β β This is probably the WORST 4 stars hotel ive ever been to.
1. I stayed for 2 nights and those 2 nights this hotel blacked out for 2-5 minutes at 1 AM at night
2. The staffs STOP RECEIVING CALL after 11 PM
3. I had to change rooms 3 times because something always broken, the AC and the toilet?
4. I went downstairs to front desk to request something for my room. THEY NEVER DELIVERS IT. I Called and NO ONE IS NEVER THERE. All of them. The front desk, room service, concierge, operator. ALL OF THEM.
5. They dont refill the soap and shampoo, also change toilet paper from previous guest.
6. The room is very dusty.
I would NEVER comeback here again.
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Fonkfonk Djiu on Google
β β β β β Hmmm the place was old i just have meeting the service was bad we want them to provide this and that but they are too slow. The meeting was held on allura 4 the AC a bit warm. For the buffet in resto yeah about so so
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iim hs on Google
β β β β β Dear grandkemang, please consider this as an input. For 4stars hotel I expect more especially from your staffs.
First. On my second day staying there, i have to upgrade my keycard. When I asked the receptionist whether i have to upgrading it again tomorrow she asked how long i stay. How could they didnt know the length of the stay of their guest? and if i am not asking then i have to upgrade my key card every day???
Second. I am asking about the laundry service, all they (people in recepsionist) talk about is they dont know.
Third. I am asking about if i could use the welcome drink. Again, they said i dont know. What exactly they know.
Other than that, you need to put attention in to your room carpet, its full of dust and the cutlery, left for more than two days in the alley, its disturbing.
Its not the pleasant experience, but hopefully you guys could improve your service to your customer, remembering that this is the 4 stars hotel in the golden area of Jakarta.
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ΠΠΊΡΠ°Π½Π° ΠΠ°Π½ΠΈΠ»ΡΡΠ΅Π½ΠΊΠΎ on Google
β β β β β We had a repatriation stay here and I have to admit it was the worst experience Iβve ever had staying in the hotel. Room was old, no hot water, almost no staff speaks english, broken bed, windows canβt be opened and the worst thing was meal we were served. Disaster
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Sean Muniandy on Google
β β β β β Good location within kemang area.. the rest about this hotel is just questionable! I lived in Kemang for years and have been to this hotel many times but with current stay itβs just awful.. the room is dirty, towels were run down and disgusting and on the first day there was not even one, bed covers were old even wet yesterday, the room carpet dirty and I would never walk barefoot, ac didnβt even worked on the first day, I booked for the grand deluxe room and they arranged for deluxe upon arrival and then pretended they didnβt know on my booking..today at 10pm In bed I discover small miniature flights. Everything about this hotel is just shameful and dirty. I have read so many negative comments about this hotel since checked in and this will be last time I will stay here.. shame on you grand kemang management
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Wildan Baraba on Google
β β β β β Cool place! They have some kind of art gallery in the lobby. Check-in was fast and accomodate my needs.
Strategically located in the bustling Kemang area.
Parking area rather large, but because many guests, we ended up parked in basement. No big deal.
The room was spacious, but quite old. And they give me view to other building wall. Not comfortable to open my room curtain.
For breakfast, i didn't taste i, because they can't deliver our breakfast to room. Well, i guess because they're so busy that morning, since there was lot of government event there.
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J T on Google
β β β β β Quarantined here for a week after travel.
It wasnt perfect. I think my two biggest complaints were a bar that plays loud music at nights nextdoor until ~12am (most rooms are not near it, i got unlucky) and that a couple of the meals were pretty bad, like gross, like it had been in the fridge for too long and then microwaved like crazy.
Overall my stay was pretty good though, especially for the price. The food was decent excluding the couple times it was old, and the one time i ordered in an a la carte burger it was big, cooked fresh, and very delicious - higher quality than the general quarantine food. The staff were very friendly, although most didnt speak that good of english. Everything in the room was generally clean and functional.
All considered... well, I probably would not book this place again. The couple times of bad food and the music was too much. It was alright though.
For non-quarantine stay the place seemed very nice.
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