Goodrich Suites, ARTOTEL Portfolio - Kota Jakarta Selatan
4.5/5
★
based on 8 reviews
Contact Goodrich Suites, ARTOTEL Portfolio
| Address : | 5, Jl. Pangeran Antasari No.60, RT.5/RW.9, Cipete Utara, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12150, Indonesia |
| Phone : | 📞 +798999 |
| Postal code : | 12150 |
| Website : | http://goodrichsuites.com/ |
| Categories : |
Hotel
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| Description : | Airy suites in a luxe property offering an outdoor pool, plus dining, a lobby bar & free breakfast. |
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felix wong on Google
★ ★ ★ ★ ★ A good decent hotel, but it still far for 5 star hotel, the breakfast menu is not diverse enough, the server is pretty few for big event, the amenities feels cheap, the lift only work one for big event.
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Mursilah sheilla on Google
★ ★ ★ ★ ★ Stay here for two night at 6-7 november 2021. Our room was in 718. They have live music and it's very loud in the night. We already complained a couple times but they just said sorry, not even ordering us to move to another room. The front office was unfriendly, no greetings not even a single thank you from the beginning we step in until we left. they need to be traine more. The room was very cozy accept the noises in the night that i mentioned before, and AYU the greeter at the restaurant was doing a great job. We love her, shes the reason i gave 3 star if it's not because of her i will gave 1 star instead. It was such a shame the room was great but they need to improve more on the front office service.
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Marssel Pratama on Google
★ ★ ★ ★ ★ Pros : Neat and spacious room with bathtub. Great internet.
Cons : The cleanliness of the room can be improved. Bad for light sleeper because the location is near the highway and you can hear the sound of the traffic since the room is not soundproof. Not so many variant of food. They started doing like construction at 10 pm while my family is sleeping, even i had to call the front desk to stop the construction.
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Robertson Tandya on Google
★ ★ ★ ★ ★ People that plan to stay here during weekend please beware. The hotel is also a club and the held live music event until 12 PM. I stayed in that arhe 4th floor and loud music are heard all night long. I tried to have my room to be moved but they said they are fully booked although after checking at other floor above many rooms are empty.
Towels, bed sheets and pillow covers are very dirty, I asked them to be changed but the replacement are equally dirty or even worse
Breakfast have really few choices
With the price they have, I had better experience at other hotels with equal or even cheaper price
Won't recommend anyone staying here
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Dian Pratama on Google
★ ★ ★ ★ ★ I was staying in Royal Suites, The room is really spacious and clean. What I really like about this room was the big window, great city view, & clean bathroom with bathtub.
For the food option, since this hotel is located near Kemang, South Jakarta, there are many good food options in the area which you can go there, or just deliver it to the hotel using Grab or Gojek.
The only downside was the check-in process took too long, I'm waiting for about 1 hour until I get to my room. Besides that, everything was exceptional, the staff, the security, the room, superb!
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Ray's mom on Google
★ ★ ★ ★ ★ Check-in process: almost 15 minutes standing in front of reception and I was the only guest at that time! She looked like she was busy doing something behind the counter, pacing between desks 1 and 2 while processing my check-in. This is totally unacceptable.
Room: facing the street on the 4th floor, no soundproof at all! We could hear everything from the street. The sound is very disturbing if a motorbike is speeding in the middle of the night with a loud noisy exhaust. Please, do something to make the windows soundproof.
The mini fridge : not working. All drinks inside are not cold at all.
Bathroom: speechless about the towels quality. It's a thin and dirty white color towel. Rather a 2-3 star hotel towel. And no small/hand/face towels. Only 2 towels with poor quality and torn edges.. what?! This is supposed to be a 5 star hotel, right?
Breakfast : limited variety
The good thing is the bathroom has marble with separate shower and nice bathtub. Wifi is good.
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Mike R on Google
★ ★ ★ ★ ★ Don't let the 5-star rating fool you. I've stayed in other 5-star hotels in Jakarta, and this one is a 3-star at best. My experience here was rather disappointing, and here's why:
Noise
The hotel is located right next to a highway, which evidently is used for illegal bike racing at night. Imagine trying to get some sleep only to be rudely awakened by the deafening screams of heavily modified underbone bikes zooming past until the wee hours of the morning. There is no soundproofing in the windows, which means you'll be hardpressed to get a good night's sleep.
Once you actually do manage to fall asleep, the dawn prayer call from the nearby mosque is loud enough to wake you once again.
Fittings & Furniture
The furniture is mediocre, and the fittings are in dire need of repair.
- Thin, tiny pillows on a king-sized bed
- Shower temperature goes from freezing cold to scalding hot and back to cold. no matter how you set it
- Lights are extremely dim, some don't work
- The mini-fridge in my room didn't work and had to be replaced
- Curtains had cigarette burn marks, and smell like they haven't been washed in months
- Closet smelled like wet dog for some reason
Restaurant/Buffet breakfast
- Buffet is pedestrian with limited choice
- On my second day I was told they are not serving a buffet and I had to choose between 'Asian' and 'American' breakfast. The 'American' breakfast was 2 pieces of cheap bread, one slice of beef bacon, mushrooms, half a tomato with a quarter slice of Kraft cheese on it, and some fruit.
Staff
- The staff was pleasant, but Room Service is quite slow. I had to call 3 times just to get a bucket of ice delivered. It took them over an hour.
Overall I wouldn't recommend this hotel as there are much nicer ones in Jakarta for the price.
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Barried Gharizah on Google
★ ★ ★ ★ ★ Stayed in the Royal Suites Room. Room was decent however the layout was totally different from the advertised pictures. We booked the room because we wanted to enjoy the bath tub by the window but we didn’t get that. Understand that the availability is limited, but still disappointed. This wasn’t what we booked for.
Another issue was with the water. It was yellow/brown! Definitely don’t want to soak my body in that water. Complained and the staff just told us to keep draining the water until it is clear. We never had experienced this in any other hotel! They should clean their water tank/pipes!!
The room was also not soundproof. During the night, we kept hearing the music from the club downstairs and even from the nearby neighborhood event in the morning.
They offered compensation (free breakfast) but still it wasn’t an enjoyable stay.
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