PT Bank Permata, Tbk - Kota Jakarta Pusat
1.4/5
★
based on 5 reviews
Contact PT Bank Permata, Tbk
| Address : | BNI, Lantai 2 Wisma 46 Kota, Jl. Jenderal Sudirman No.1, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Aceh 10220, Indonesia |
| Phone : | 📞 +778 |
| Postal code : | 10220 |
| Website : | https://www.permatabank.com/ |
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Arga Panuntun on Google
★ ★ ★ ★ ★ Telemarketing sangat menganggu tiap bulan telpon terus
 Telemarketing is very annoying every month the phone continues
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Victroy R'n'D on Google
★ ★ ★ ★ ★ udah ATM nya dan Bank nya Jarang sering erorr juga jadi mempersulit nasabah ambil uang..
already the ATM and the bank are rarely error so it makes it difficult for customers to withdraw money ..
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Johan Firmansyah on Google
★ ★ ★ ★ ★ Terimakasih pelayanan frontliner cukup ramah, baik dari gesture maupun ucapan. Yang hendak saya komentari adalah mengenai produk dan product knowledge. Pembukaan kartu Permata Me Banking ternyata tidak se simple pada saat pendaftaran oleh marketing. Pengalaman saya hari ini mau setor ke rekening kartu Permata Me Banking dan telah menyerahkan sejumlah uang ke teller namun terkendala karena kartu belum aktif. Saya diarahkan ke CS lalu diantar ke ATM lalu balik lagi ke CS karena memang tidak bisa lewat atm. (Lucu CS nya tidak tahu sebelumnya). Karena saya sudah punya kartu, lucu jika harus ganti kartu lagi. Oleh karena prosedurnya ternyata masih konvensional dan mengulang persyaratan yang telah saya jalani sewaktu pembukaan rekening melalui marketing, ditambah lagi saya diinterview data2 diri secara lengkap serta ditanya kapan transaksi terakhir untuk kartu yang jelas2 belum aktif. Maka secara bulat saya memutuskan untuk membatalkan pembukaan rekening.
FYI, sebelum ini semua terjadi, saya tidak dapat penjelasan yang memadai pada saat membuka rekening dengan petugas marketing.
Dalam praktek service excellence, ramah saja tidak cukup, harus transparant dan efisien serta menguasai product knowledge dengan baik.
Thank you, the frontliner service is quite friendly, both from gesture and greeting. What I want to comment on is about products and product knowledge. The opening of the Permata Me Banking card was not as simple as the registration by marketing. My experience today is that I want to deposit into my Permata Me Banking card account and have submitted some money to the teller but were constrained because the card was not yet active. I was directed to CS then escorted to the ATM and then back to CS because I couldn't pass the ATM. (Funny his CS didn't know beforehand) Since I already have a card, it's funny to have to change cards again. Because the procedure turned out to be still conventional and repeated the requirements I had undergone when opening an account through marketing, plus I was completely interviewed for personal data and asked when the last transaction was for a card that was clearly not yet active. So unanimously I decided to cancel the account opening.
FYI, before all this happened, I couldn't get an adequate explanation when opening an account with a marketing officer.
In service excellence practice, being friendly is not enough, must be transparent and efficient and master product knowledge well.
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Nayla Zakiyah (Nayla) on Google
★ ★ ★ ★ ★ Kartu kredit sudah ga aktif .. tiba2 ada lembar tagihan...
The credit card is no longer active.. suddenly there is a billing statement...
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NY Rita on Google
★ ★ ★ ★ ★ Kantor Cabang Bank Permata di wisma BNI. Bank ini telah banyak berganti nama dan merger setelah gagal menghadapi krisis. Pelayanannya seperti yang lain. Kebersihan demikian juga. Untuk imbal hasil masih biasa biasa saja yaitu memberikan bunga lebih kecil dari SBI yang notabene lebih aman dan terjamin karena datang dari lender of last resort. So its up to you to decide ??
Bank Permata Branch Office at BNI guesthouse. The bank has changed names and mergers after failing to face the crisis. Service like the others. Cleanliness as well. For yields that are still mediocre, namely giving a smaller interest rate than SBI which is actually safer and more secure because it comes from the lender of last resort. So its up to you to decide ??
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