Post Office Jatimakmur - Bekasi City
3.5/5
★
based on 8 reviews
Contact Post Office Jatimakmur
| Address : | Jl. Jati Makmur No.12, RT.002/RW.011, Jatimakmur, Pondok Gede, Bekasi City, West Java 17413, Indonesia |
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| Phone : | 📞 +8998 | ||||||||||||||
| Postal code : | 17413 | ||||||||||||||
| Opening hours : |
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T.D. S on Google
★ ★ ★ ★ ★ Saya mengirimkan paket untuk ke Belanda pada tanggal 10 Agustus 2020 dengan biaya 324 ribu untuk paket yang hanya bernilai 50rb. Isi paket yang berupa "bendera tempelan mobil" saya perlihatkan ke dua orang petugas di sana melalui foto dan di keterangan saya tuliskan "a package of indonesian souvenir made of plastic". Saya tanyakan kepada petugas di sana apakah keterangan tersebut sudah cukup dan mereka bilang cukup. Mereka juga menyampaikan bahwa seharusnya paket sampai antara 7-10 hari tapi karena covid bisa lebih. Beberapa hari setelahnya, setiap sy cek nomor trackingnya selalu nyangkut di bandara, tanpa ada konfirmasi apapun dari Pihak POS atau EMS.
Nomor saya dan penerima amat sangat jelas tertera di form tersebut, dengan harapan bila ada apa-apa kami bisa dihubungi.
Tanggal 28 Agustus 2020, sy di wa oleh Ibu Gisca, dari Pos Jatimakmur, dan memberitahukan bahwa kiriman ems saya yang ke belanda dikembalikan oleh bandara. karena isi kiriman tidak detail.
Kiriman tidak detail bagaimana?? Sy sudah tanyakan ke dua orang petugas disana apakah keterangannya sudah cukup atau belum, dan mereka bilang sudah.
Saya langsung menelepon Bu Gisca, dan beliau menyampaikan alasan yang sama bahwa keterangan tidak jelas. Saya ngak habis pikir, kalo benar bahwa keterangannya tidak jelas, kan bisa di perbaiki di awal, tinggal saya tambahkan disana dan bila pun baru disadari setelah sampai di bandara, kan bisa telpon saya, saya bisa saja datang ke bandara untuk klarifikasi. Ini masalah Profesionalitas dan kepuasan konsumen, saya amat tidak puas dengan pelayanannya. Di Era teknologi informasi yang sudah sepesat ini majunya pihak anda malah memilih untuk menunda pengiriman paket saya dibanding menghubungi saya untuk klarifikasi bila diperlukan. Sungguh tidak make sense sama sekali dan mengecewakan!!
 I sent a package to the Netherlands on August 10, 2020 at a cost of 324 thousand for a package that is only worth 50 thousand. The contents of the package in the form of "car flag patches" I showed to the two officers there through photos and in the description I wrote "a package of Indonesian souvenirs made of plastic". I asked the officers there whether the information was enough and they said it was enough. They also said that the package should take between 7-10 days but because of Covid it could be more. A few days after that, every time I checked the tracking number it was always stuck at the airport, without any confirmation from the POS or EMS.
The number for me and the recipient is very, very clear on the form, with the hope that if there is anything we can be contacted.
On August 28, 2020, I was wa by Mrs. Gisca, from the Jatimakmur Post, and informed me that my EMS shipment to the Netherlands was returned by the airport. because the contents of the shipment are not detailed.
How about the delivery? I have asked the two officers there whether the information is enough or not, and they said they had.
I immediately called Mrs. Gisca, and she conveyed the same reason that the information was not clear. I can't stop thinking, if it is true that the information is not clear, it can be fixed at the beginning, I just need to add it there and even if it just realized after arriving at the airport, you can call me, I can just come to the airport for clarification. This is a matter of professionalism and customer satisfaction, I am very dissatisfied with the service. In the era of information technology, which has become so fast, your side has chosen to delay the delivery of my package rather than contacting me for clarification if needed. Really doesn't make sense at all and it's disappointing !!
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Adianto Raihan on Google
★ ★ ★ ★ ★ Pengiriman dengan prangko diterima di sini, sesuai dengan tarif resmi. Prangko masih dijual di kantor pos ini. Surat/dokumen yang dikirim, bahkan untuk ke luar negeri, selalu sampai tujuan. Petugasnya juga ramah dan membantu
Shipping with stamp accepted here, according to official rates. Stamps are still sold at this post office. Letters / documents sent, even for abroad, always until the destination. The officer was also friendly and helpful
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Meirna Fatkhawati on Google
★ ★ ★ ★ ★ Tempat duduknya banyak. Jadi nggak capek menunggu. Langsung dilayani. Alhamdulillah. Tempat parkir juga luas. Tempat strategis pinggir jalan. Tersedia ATM untuk ambil uang cash.
Akses ke sana juga mudah bisa naik angkot s02 atau pakai ojol atau opang. Yang nggak bisa pakai karpet Aladin.
Murah kalau mau kirim paket. Lebih murah daripada saingannya yang baru seperti JNE. Sukses terus kantor pos Indonesia.
Seats a lot. So it's not tired waiting. Served immediately. Alhamdulillah. Parking space is also spacious. Roadside strategic place. An ATM is available to take cash.
Access to it is also easy to take angkot s02 or use ojol or opang. Those who can't use Aladin carpets.
Cheap if you want to send a package. Cheaper than new rivals like JNE. Success continues to the Indonesian post office.
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Empathizer Collections on Google
★ ★ ★ ★ ★ Tempat parkir luas, aman juga ada yang jagain. Security Kantor Pos ramah, nanti kalau butuh apa misal bayar sesuatu atau kirim uang bilang aja. Lalu nanti diarahin untuk isi formulir, lalu tunggu aja antrian, banyak loketnya.
Tidak terlalu ramai juga, ada hand sanitizer biar bersihin tangan. Tempatnya bagus, rapih, ya kalau nunggu lama disini gamasalah juga. Pelayananya juga cepat, tellernya ramah.
Mau narik atau kirim uang domestik/internasional mudah. Ada Western Union juga disini jadi semuanya gampang terintegrasi, gausah jauh-jauh, disini semua bisa.
Ample parking space, there is also a safe guard. The post office security is friendly, if you need anything, for example paying for something or sending money, just say so. Then they will be directed to fill out the form, then wait for the queue, there are many counters.
Not too crowded either, there is a hand sanitizer to clean your hands. The place is nice, neat, yes if you wait a long time here it's okay too. The service is also fast, the teller is friendly.
It's easy to withdraw or send domestic/international money. There is also a Western Union here so everything is easy to integrate, you don't have to go far, everything can be done here.
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Aya Diandara on Google
★ ★ ★ ★ ★ Good service
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Kipe 88 on Google
★ ★ ★ ★ ★ Ok
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Faishal Ihsan on Google
★ ★ ★ ★ ★ Featuring post service as usual. Good services by staff and parking area sizeable.
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VDYP Music on Google
★ ★ ★ ★ ★ The service was good. But when you have to go to the toilet, it's so dirty and spooky.
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