BNI KCP Ungaran - Kabupaten Semarang
2.9/5
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based on 8 reviews
Contact BNI KCP Ungaran
| Address : | Jl. Diponegoro No.242, Sembungan, Ungaran, Kec. Ungaran Bar., Kabupaten Semarang, Jawa Tengah 50511, Indonesia |
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| Phone : | 📞 +9 | ||||||||||||||
| Postal code : | 50511 | ||||||||||||||
| Opening hours : |
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Syaeful Ahmad on Google
★ ★ ★ ★ ★ Buka jam 8 kesitu jam 9 ditolak krna antrian penuh, memang sangat ramai nasabah yg mengantri padahal baru jam 9 dan bbrpa waktu yg lalu saat saya kesitu keadaanpun sprti itu knpa nda ada pembenahan ? Jika mmg yg jga nda bisa mengatasi knpa nda di tambah ? Bagi nasabah yg urgent jelas ini mengecewakan...
 Open at 8 there at 9 it was rejected because the queue was full, indeed there were very many customers waiting in line even though it was only 9 and some time ago when I was there the situation was like that, why was there no improvement? If it's the one that doesn't work, why not add it? For urgent customers, this is clearly disappointing...
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Mu'alam Susilo on Google
★ ★ ★ ★ ★ Dua kali ke BNI dan batal karena melihat antrean yang cukup banyak padahal baru jam 8 pagi. Mungkin sebagian besar yang antre tersebut sedang mengurus pencairan BSU, namun hal ini jelas mengganggu kenyamanan nasabah yang datang karena memang urgent. Masukan buat BNI KCP ungaran: sebaiknya antrean BSU disendirikan/dibuatkan jalur atau antrean khusus sehingga customer/ nasabah Reguler bisa tetap nyaman.
Tolong diperbaiki layanannya
Twice to BNI and canceled because I saw quite a lot of queues even though it was only 8 am. Maybe most of those in line are taking care of BSU disbursement, but this clearly disturbs the convenience of customers who come because it is urgent. Input for ungaran BNI KCP: it is better if the BSU queue is separated / made a special line or queue so that regular customers / customers can stay comfortable.
Please improve the service
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Deki Sliders on Google
★ ★ ★ ★ ★ Pengalaman saya, transfer via mobile banking ke lembaga sosial 1 kali tapi di
sistem sampai terbaca 7 kali.... sudah lama blm ada tidak lanjut, setelah 2-3 kali "mengunjungi", dmnta nmr telp katanya sorenya mau di call..sdh bbrapa minggu kok blm ada tndak lanjut...mungkin sibuk nasabahnya banyak..
saya tunggu progressnya...kok transfer tanpa notif 6 kali
In my experience, transfer via mobile banking to a social institution once but in
the system has been read 7 times.... it's been a while there hasn't been any follow up, after 2-3 times "visiting", asked for the phone number, he said he wanted to be called in the afternoon... after a few weeks there hasn't been any follow up...maybe there are a lot of busy customers ..
I'm waiting for the progress... how come the transfer without notification 6 times
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Dokter gamer on Google
★ ★ ★ ★ ★ CS yang menangani cuma 1 padal antrean banyak . ini cs yg lain ngapain? harusnya klo jam kerja aktif fokus nangani nasabah dulu reguler baru pembekersaan lainnya setelah jam nasabah reguler selesai . di rumah sakit saja pasien datang ditangani dulu oengurusan rekam medis belakangan setelah pasien selesai ditangani. lah ini malah pemberkasan dulu baru masabah aneh
CS that handles only 1 even though there are many queues. what are the other cs doing? If working hours are active, the focus should be on dealing with regular customers first, then other investigations after regular customer hours are over. In the hospital, the patient comes to be treated first, taking care of the medical record later after the patient is finished being treated. this is even the first filing, then it's a strange problem
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nadilla park on Google
★ ★ ★ ★ ★ Bener2 lama banget dateng jam 9 dapet antrean 36 ga dipanggil2 sampe jam setengah 3. Udah ditinggal nyari makan pas kesana masih nomor 29. Pas masuk di dalem masih nunggu juga ternyata customer servis cuma 2. Melayani nya lambat banget malah ngajak ngobrol, ngajak cerita orang lama banget sampaii antrean panjang.
TOLONG!! fokus aja ke kerjaan kak. Kasian yang ngantri lamaa lama malah lambat banget pelayanan nya.!!!
It took a really long time to arrive at 9, got in line 36, didn't get called until half past 3. I was left looking for food when I got there, still number 29. When I entered the palace, I was still waiting, it turned out that the customer service was only 2. The service was very slow, instead they asked to talk, invite people to tell stories so long that there is a long line.
HELP!! just focus on your work. It's a pity that the long queue is even really slow.!!!
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Erni Puspita Sari on Google
★ ★ ★ ★ ★ Kapok ngurus layanan perbankan disini! Datang jam 09.00 WIB sudah dapat nomor antrian 32. Customer servis yg melayani hanya 2 kadang malah cuma 1. Bawa anak balita kesini ga boleh duduk di dalam ruangan harus jaga jarak (ruang tunggu juga kecil tidak memadai). Alhasil nunggu di luar samping kantor sudah ada kursi. Tetapi sayangnya kursi penuh dg nasabah yg sama² sedang mengantri. Ya sudahlah mengalah berdiri sambil gendong anak. Menunggu sampai no antrean dipanggil skitar pukul 12.00 wib eh malah disuruh pulang sama satpam yg rada tua dg alasan CS nya sudah terlalu banyak melayani nasabah. Padahal hari itu juga saya harus mengurus buku tabungan dan ATM yg terblokir yg kebetulan datanya ditunggu oleh pendamping bansos. Sia² kan sudah nunggu selama 3 jam malah disuruh pulang. Satpam yg muda memberikan informasi kalau mau dapat nomor antrean awal harus ambil nomor H-1. Hello apakah ini pelayanan yg tepat utk bank pemerintah?? Parahnya lagi di Ungaran cuma ada 1 bank BNI. Ada 1 lagi di daerah Karangjati.
Semenjak saat itu kalau sy ada masalah dg layanan perbankan BNI mendind ngurus di BNI KCP Srondol atau yg di PLN Jatingaleh Semarang. Pelayanan lebih manusiawi tidak membuat orang kecewa dan kecapaian.
Tolong pelayanan BNI KCP Ungaran diperbaiki. Tidak perlu ngambil nomor antrean sehari sebelum nya.
Kapok taking care of banking services here! Came at 09.00 WIB already got queue number 32. Customer service that served only 2 sometimes even only 1. Bring toddlers here, you can't sit in the room, you have to keep your distance (the waiting room is also small, it's not enough). As a result, waiting outside beside the office there was already a chair. But unfortunately the seats are full of customers who are waiting in line. Yes, give up standing while carrying the child. Waited until the queue number was called at around 12.00 wib, but instead was told to go home by a rather old security guard on the grounds that CS had served too many customers. Even though that same day I had to take care of a blocked passbook and ATM whose data happened to be waiting for the social assistance assistant. In vain, I waited for 3 hours and was told to go home. The young security guard gave information if you want to get the initial queue number, you have to take the H-1 number. Hello, is this the right service for government banks?? Worse yet, there is only 1 BNI bank in Ungaran. There is one more in the Karangjati area.
Since then, if I have a problem with BNI's banking services, I'll take care of it at BNI KCP Srondol or at PLN Jatingaleh Semarang. A more humane service does not make people disappointed and tired.
Please improve the BNI KCP Ungaran service. No need to take the queue number the day before.
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Nur Yunita on Google
★ ★ ★ ★ ★ Maaf ini kenapa yaa dengan BNI, saya pertama kali datang ke sini utk mengurus atm yg katanya penyalahgunaan kartu
Waktu pertama satpamnya enak memberikan penjelasan tetapi setelah dapat no antrian kok lama sekali, di bagian luar jg sudah penuh dan tidak ada satu pun yang dipanggil, jika antrian sedang penuh yg menunggu dengan berdiri dan jongkok dan ini menunggu diluarr. Tolong yaaa mas mbak bank jika tau solusinya soalnya jg kasian jika ada org tua , wanita hamil atau yg badan tubuhnya kurang fit, saya memberikan semoga bisa membantu kedepannya.
Sorry, why is this with BNI, I first came here to take care of an atm that said card abuse
The first time the security guard was nice to explain, but after getting the number the queue took a long time, the outside was also full and no one was called, if the queue was full they waited standing and squatting and waiting outside. Please, bro, if you know the solution, because it's also a pity if there are old people, pregnant women or those whose bodies are not fit, I hope that it can help in the future.
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Wahyu Setiawan on Google
★ ★ ★ ★ ★ Pelayanan cs bni ini sangatlah buruk, datang jam 8 antrian sudah 60an, saat tanya satpam katanya harus antri h-1, menurut saya itu tidak seharusnya dilakukan bank yang notabene bank pemerintah. Bayangkan dari jam 8 sd jam 12 antrian yang baru dipanggil hanya belasan, yang kena antrian 60an lalu kapan dipanggil? Tengah malam?lha konsultasi sama CS demit pow?
Kalau seperti itu pelayanan BNI Ungaran, maka saya yakin akan banyak nasabah yang pindah bank dari BNI ke bank swasta yang pelayanan nasabahnya terutama CS lebih manusiawi. Kalau pelayanan seperti itu maka nasabah-nasabah yang perlu pelayanan urgent kayak atm tertelan, ke blokir, atau ada kebutuhan mendesak untuk buka rekening saya yakin akan terdzolimi dg skema pelayanan seperti itu
Seharusnya BNI Ungaran memahami apa yang menjadi keluhan nasabahnya, di komentar komentar bawah banyak yang mengalami hal yang sama seperti saya, jangan merasa karena kantor kecil sehingga menganggap permasalahan yang dikeluhkan nasabah terutama untuk CS menjadi masalah yang kecil
Sekali lagi BNI Ungaran dengarkanlah keluhan nasabah, daripada nasabahnya pada pindah ke bank lain yang lebih manusiawi
Bni cs service is very bad, come at 8 queues already 60, when asked the guard he had to queue h-1, in my opinion it should not have done that in fact bank government bank. Imagine from 8 to 12 o'clock hour queues newly called only a dozen, who entered the queue 60s ago when called? Midnight? LHA consultation at CS demit pow?
If such services BNI Ungaran, then I am sure will be many customers who switch banks from BNI to private banks that service customers mainly CS is more humane. If the service as it was the clients who need urgent care kayaking atm swallowed, to block, or there is an urgent need to open an account I'm sure will terdzolimi dg such service scheme
BNI supposed Ungaran understand what the complaints customers, in the comments below comments are experiencing a lot of the same things as I do not feel for a small office that considers the problems complained of customers especially for CS be a small problem
Again BNI Ungaran listen to complaints from customers, rather than its customers in moving to another bank that is more humane
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