Bank Bca Kcp Kelapa Dua - Kota Depok
3/5
★
based on 8 reviews
Contact Bank Bca Kcp Kelapa Dua
| Address : | Tlpn Cs Satria, Jl. Akses UI No.26, Tugu, Kec. Cimanggis, Kota Depok, Jawa Barat 16951, Indonesia |
| Postal code : | 16951 |
| Categories : |
Bank
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Damar Alfira on Google
★ ★ ★ ★ ★ Lama, meja ada kosong tpi cs cma 1.. nasabah setor digabung sma nasabah prioritas..
 It's been a long time, the table is empty, but cs cma 1.. deposit customers are combined with priority customers..
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Sardo Michael on Google
★ ★ ★ ★ ★ Saya datang sekitar pkl 10:00, tujuan transaksi utk mengganti kartu debit/atm yg hilang. Tapi satpam, menyarankan utk datang kembali pkl 12:30, sambil menunjukkan semacam daftar antrian yg katanya penuh. Padahal di dalam saya lihat tidak terlalu ramai. Kalau alasannya karena membatasi jumlah pengunjung di ruangan tidak masuk akal. Masih ada bangku kosong utk menunggu antrian di dalam dengan protokol kesehatan. Lalu saya menunggu, di parkiran sambil memantau, ke arah bank. Dan ada pengunjung yg diperbolehkan/diberikan karcis antrian oleh satpam tersebut. Kecewa. Karena sepertinya Bank hanya memprioritaskan nasabah dengan transaksi tertentu, yang dianggap lebih penting.
I came around 10:00, the purpose of the transaction was to replace the lost debit/atm card. But the security guard, suggested to come back at 12:30, while showing a kind of queue list which he said was full. Even though inside I see it's not too crowded. If the reason for limiting the number of visitors in the room does not make sense. There are still empty seats to wait for the queue inside with health protocols. Then I waited, in the parking lot watching, for the bank. And there are visitors who are allowed / given queue tickets by the security guard. Disappointed. Because it seems that the Bank only prioritizes customers with certain transactions, which are considered more important.
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Yongki Damora on Google
★ ★ ★ ★ ★ Kronologi : dateng jam 10 ingin membuka rekening nah ketika ingin cetak kartu katanya kuota antrian sudah habis di suruh dateng kembali jam 12, lalu dateng lagi saya jam 12 lewat karena saya pikir biar gk terlalu antri dan saya sampai jam 12:15 terus dapet nomer antrian lumayan lah tapi kata mereka karyawannya lagi istirahat disuruh nunggu dan di mulai lagi jam 1 ya kali kita nasabah di suruh nungguin mereka makan klo kyk gitu seharusnya di infoin sekalian jam 1 dateng nya atau di beri nomer antrian terlebih dahulu tapi untuk kloter siangnya masa kita dateng jam 12'n di suruh nunggu mereka istirahat dan blm lagi nunggu antrian, habis waktu saya, parah sih ini, semoga kelak lebih baik lagi berkaca pada bank ternama yang lainnya
Chronology: I came at 10 and wanted to open an account, when I wanted to print a card, they said the queue quota had run out, I was told to come back at 12, then I came back at 12 because I thought I wouldn't be in a long queue and I arrived at 12:15 and I got a queue number It's okay but they say the employees are taking a break and told to wait and start again at 1 o'clock, yes, the customer is told to wait for them to eat, if that's the case, they should have been informed at 1 o'clock or given a queue number first, but for the afternoon group, it's time for us to come at 12'n I was told to wait for them to rest and not waiting in line yet, my time is up, this is bad, hopefully it will be better in the future to look at other well-known banks
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ajag ijig on Google
★ ★ ★ ★ ★ Parah disini buka blokir dr jam 7 baru bisa jam 12.00 antrian no 11
jam 08.20 baru buka cabang,,
CSO sangat lambat sekali,,
Bisa kapok inii klo bca bgini smua
parahhh
It's bad that it's unblocked from 7 o'clock, it can only be 12 o'clock queue number 11
08.20 new branch opened,,,
CSO is very slow
Can you give up on this if you read everything like this
bad
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Dendi on Google
★ ★ ★ ★ ★ Mau urus ganti token Key BCA gak bisa, info dari satpam BCA, sy disuruh ke cabang penerbit.
Lalu sy tanya, bank penerbit sy di daerah Jakarta Barat?
Satpam menjawab silahkan hubungi CS Call Center BCA saja kalo gitu tanpa kasih solusi terbaik, padahal sy sudah luangkan waktu untuk kesini.
Not recommended attitude!!
Beda jauh sama BCA cabang lain
Mohon tim pusat BCA audit pelayanan Cabang ini!
Satpam sbg frontliner harus humanis dan solutif.
Jangan sampai nasabah anda pindah ke bank sebelah.
If you want to change the BCA Key token, you can't, info from the BCA security guard, I was told to go to the issuing branch.
Then I asked, is my issuing bank in the West Jakarta area?
The security guard replied, please contact the CS Call Center BCA, if that's the case without giving the best solution, even though I've taken the time to come here.
Not recommended attitude!!
Much different from other BCA branches
Ask the BCA central team to audit this branch's service!
Security guards as frontliners must be humanist and solutive.
Do not let your customers move to the next bank.
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Bambang Sumantri on Google
★ ★ ★ ★ ★ Saya tadi pagi kesana untuk ganti kartu yg baru karena yg lama blm pakai chip, smp di sana jam 08.20 blm buka untuk pelayanan kecuali ATM sdh buka kurang lebih jam 8.35 baru buka saya ambil no. Antrian untuk CS sdh tunggu 20 menit di info sama petugasnya jaringan komputernya untuk ganti kartu sdg ada masalah & petugas untuk perbaikannya tidak standby di tempat tunggu di panggil dari kantor cabang lain, saya pulang dulu dari pada tunggu ga jelas smp jam berapa jam 10.30 saya kembali datang lagi ke sana tanya security sudah tutup karena dibatasi nnt kembali lagi jam 13.30
I was there this morning to change to a new card because the old one didn't use a chip, while I was there at 08.20 it wasn't open for service, except for the ATM that opened at around 8.35. Then I took the number. The queue for CS has been waiting 20 minutes, the information from the computer network officer is there to replace the card, there is a problem & the repairman is not on standby at the waiting area, he is called from another branch office. come again there ask security is closed because it is limited will come back again at 13.30
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Fanisa Dwy Rahmayani on Google
★ ★ ★ ★ ★ pertama kesini jam set10 katanya antrian nya sampe nmr 26, okelah sy pulang. barusan kesini lg sy dtg jam 8 pagi katanya cuma nerima 20 nasabah aja ujung"nya di alihin ke bca taman melati margonda. LUCU BGT ANJIR, PADAHAL 1 NOMER ANTRIAN GA SAMPE 5 MENIT KELAR. MENDING KAGA USAH BUKA KALO GABISA NGELAYANIN NASABAH ! GUE SARANIN JGN KESINI DEH, BUANG BUANG WAKTU DOANG SAMA BUANG BUANG DUIT BUAT BAYAR PARKIR 3RB/JAM. FAK
first came here at set10 he said the queue was up to number 26, okay, I'm going home. I just came here again, I came at 8 in the morning, they said they only accepted 20 customers, the end was transferred to BCA Taman Melati Margonda. FUNNY AGAIN, EVEN THOUGH 1 QUEUE NUMBER WAS NOT FINISHED FOR 5 MINUTES FINISHED. DON'T COME HERE, WASTE YOUR TIME TO PAY FOR PARKING 3RB/HOUR FAK
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aldee on Google
★ ★ ★ ★ ★ Saya kasih bintang 1 murni karena satpam-nya nyebelin.
Saya tiba di kcp ini pukul 11.30 utk ngurus kartu atm tertelan. Karena waiting list dan mepet istirahat siang, saya dimintai nama oleh satpam & diminta untuk kembali jam 13.00. Okelah, ini saya masih bisa mengerti karena memang waktu kedatangan saya kurang tepat. Akhirnya saya pulang dulu.
jarak dari rumah ke kcp ini mayan jauh (40 menit motoran). Saya pikir jam operasional kcp ini seperti instansi lain pd umumnya yakni 15.00, jadi saya kembali ke kcp ini dg agak nyantai, jam menunjuk 13.45.
Eh ternyata, pas sampe pintu masuk, saya diinfokan bahwa saya tidak bisa ngurus karena udah mepet waktu antrian terakhir yakni 14.00.
Dan satpam itu bilang ke saya, "Kan tadi saya udah bilang mas untuk balik ke sini jam 1. Kita juga harus layanin customer lain, bukan harus ngikutin maunya mas doang," ucapnya dengan muka senyum satir.
1. Satpam tidak menginformasikan batas waktu antrian pas saya pertama datang, jadi mana saya tau harus kembali TENG JAM 1.
2. kenapa anda jadi nyalahin customer atas informasi yang tidak anda sampaikan dari awal? Saya juga punya urusan lain selain bolak balik ke kantor anda.
Toh misalnya satpam tadi kasih info pas saya dateng tentang batas waktu antrian, saya juga bakal datang tepat waktu jam 1 kok. Jangan malah menimpakan kesalahan ke saya tanpa ada info apapun sebelumnya.
Untung OB-nya jauh lebih ramah dalam handle customer bahkan sampe nanyain dulu ke kepala cabangnya apakah masih bisa terima satu antrian terakhir atau mutlak nggak bisa. Dan akhirnya, karena kali ini ada sedikit miscom, utk sekali ini saya bisa dibantu. Tapi next time, nggak bisa. Okey, saya terima.
Untuk pelayanannya cukup oke dan cepat. Cuman attitude satpam-nya aja bikin saya eneg. Enjoy your 1-star review.
I give 1 star purely because the security guard is annoying.
I arrived at this kcp at 11.30 to take care of the swallowed atm card. Due to the waiting list and short lunch break, I was asked for my name by the security guard & asked to come back at 13.00. Okay, I can still understand this because my arrival time was not quite right. Finally I went home first.
the distance from the house to the kcp is very far (40 minutes by motorbike). I think the operational hours of this kcp are like other establishments in general, which is 15.00, so I returned to this kcp somewhat relaxed, the clock pointed to 13.45.
Well it turns out, when I arrived at the entrance, I was informed that I couldn't take care of it because the last queue time was 14.00.
And the security guard said to me, "I already told you to come back here at 1 o'clock. We also have to serve other customers, not just follow what they want," he said with a satirical smile on his face.
1. The security guard didn't inform me of the queue time limit when I first arrived, so how do I know if I have to come back TIN 1 HOUR.
2. Why do you blame the customer for the information you didn't convey from the start? I also have other business besides going back and forth to your office.
After all, for example, the security guard gave me information when I arrived about the queue time limit, I will also come on time at 1 o'clock. Don't even blame me without any prior information.
Fortunately, the OB is much more friendly in handling customers, even to the point of asking the head of the branch whether they can still accept the last queue or absolutely can't. And finally, because this time there was a little miscom, for once I can be helped. But next time, you can't. Okay, I accept.
For the service is quite okay and fast. It's just the attitude of the security guard that makes me feel bad. Enjoy your 1-star review.
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