Puskesmas Kelurahan Malaka Sari - Kota Jakarta Timur
2.6/5
★
based on 8 reviews
Contact Puskesmas Kelurahan Malaka Sari
| Address : | Jl. Kesehatan No. 5, RT.02 / RW.05 Malaka Sari 1 RT.1, RT.4/RW.6, Malaka Sari, Kec. Duren Sawit, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13460, Indonesia |
| Phone : | 📞 +87 |
| Postal code : | 13460 |
| Categories : |
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ganis Laksono on Google
★ ★ ★ ★ ★ Dokternya sangat ramah dan sabar dalam memberikan penjelaaan dan melayani pasien. thanks dok.
 The doctor is very friendly and patient in providing explanations and serving patients. thanks doc.
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siska afriyani on Google
★ ★ ★ ★ ★ PUSKESMAS KELURAHAN MALAKA SARI PELAYANANNYA SANGAT SANGATLAH BURUK, DARI MULAI PETUGAS PENDAFTARAN DIDEPAN SAMPAI KE PETUGAS YANG DIDALAM, TIDAK ADA SENYUM, DAN TIDAK TANGGAP. ENTAH JAM PELAYANAN OPERASIONAL NYA SEBENARNYA MULAI DARI JAM BERAPA SAMPAI TUTUP JAM BERAPA, TAPI SAYA KESANA JAM SETENGAH 9 SAYA MASI HARUS MENUNGGU, BUKAN MENUNGGU ANTRIAN MELAINKAN MENUNGGU "BIDANNYA" SELESAI SARAPAN, SAYA KESITU JAM 1AN SIANG TIDAK ADA 1 ORANG PUN PETUGAS YANG BISA SAYA TANYA. SAMPAI KURANG LEBIH 15MENIT KEMUDIAN SAYA LIHAT ADA PETUGAS BAPAK2 DIDALAM LANGSUNG SAYA TANYA DAN SAYA BERITAHU MAKSUD DAN KEPERLUAN SAYA, TAPI JAWAB KETUS DAN TIDAK MEMBANTU SAMA SEKALI. DIA BILANG BIDANNYA SEDANG MAKAN KELUAR, SAYA TANYA SAMPAI JAM BERAPA KIRA2, DIA JAM SETENGAH 3. OKE, AKHIRNYA SAYA BALIK JAM 2, SUDAH MULAI ADA PETUGAS NYA TAPI MALAH ASIK SIBUK KETAWA KETAWA NONTON TV TERMASUK BAPAK2 YANG TADI SAYA TANYA, TANPA DILAYANI DAN BILANG LANGSUNG KEATAS AJA GA PERLU DAFTAR, TAPI TUNGGU AJA DULU BIDAN NYA LAGI MAKAN, DENGAN ALASAN LAGI MAKAN, TADI JUGA BILANG MAKAN. SEKARANG MAKAN. OKE SAYA TUNGGU CUKUUUPP LAMA, TERNYATA TIDAK ADA HASIL YANG SAYA DAPAT, SAYA DISURU BALIK LAGI KEESOKAN NYA KARNA SUDAH TERLALU SIANG, DAN KATANYA SESUAI JADWAL, PDHL TGL YANG DITULIS JATUH DIHARI MINGGU. APA BEDA NYA HARI INI SAMA SEKARANG SEDANGKAN SAYA HANYA HARUS MENYERAHKAN HASIL LAB, DIA BILANG PELAYANAN KIA SAMPAI JAM 12, OPERASIONAL SAMPAI JAM 4. DENGAN ALASAN HARUS MENGERJAKAN LAPORAN DLL. TAPI KENYATAAN NYA DARI SAYA KESANA SAMPAI MENUNGGU TERLALU LAMA, MEREKA HANYA SIBUK MAKAN, SANTAI2 NONTON TV SEPERTI DIRUMAH. INI YANG DINAMAKAN PELAYANAN MASYARAKAT? KALAU MEMANG DARI AWAL TIDAK BISA DILAYANI, TIDAK PERLU MENYURU PASIEN MENUNGGU TERLALU LAMA. KARNA SETIAP ORANG PUNYA KESIBUKAN MASING2,TOLONG DIHARGAI DAN UNTUK PETUGAS YANG ADA, APA SALAH NYA TANGGAP MEMBANTU, BUKANNYA PEKERJAAN KALIAN MELAYANI MENOLONG PASIEN YANG SAKIT. BEDA SEKALI KALAU SAYA HARUS MEMBANDINGKAN DENGAN PUSKESMAS KECAMATAN. BUKAN DARI SEGI ALAT2 ATAU FASILITAS YANG ADA, TAPI DARI KUALITAS PETUGAS YANG MELAYANI!!
PUSKESMAS KELURAHAN MALAKA SARI THE SERVICES ARE VERY VERY BAD, FROM THE FRONT REGISTRATION OFFICERS TO THE INTEREST, NO SMILE, AND NO RESPONSE. THESE HOURS OF OPERATIONAL SERVICES ACTUALLY START FROM WHATEVER HOURS TO CLOSE WHICH HOURS, BUT I WANTED THAT HALF 9 HOURS I MUST WAIT, NOT WAITING FOR THE ORDER BUT WAITING FOR A HOLIDAY, BUT I WANTED TO HAVE HAVE TO WAIT, DO NOT WAIT FOR THE ORDER BUT WAITING FOR A BIDANNY FUN 1 JOIN I ASK. UNTIL MORE THAN 15 MINUTES LATER I SEE A FATHER'S OFFICER IN DIRECTLY I ASK AND I TELL ME ABOUT MY INTENTION AND NEEDS, BUT ANSWER HUSBAND AND DO NOT HELP AT ALL. HE SAYS THAT THE MIDDLE IS EATING OUT, I ASK FOR WHAT HOURS OF HOURS, SHE HALF 3 HOURS. OKAY, I FINALLY TURNED AT 2 HOURS, I HAD STARTED HIS OFFICERS BUT I WAS ALMOST HALF OF 3 HOURS. TELL DIRECTLY UP THAT YOU NEED TO REGISTER, BUT WAIT THE MIDWIFE AGAIN, WITH THE REASON TO EAT AGAIN, ALSO TELL ME TO EAT. NOW EAT. OKAY I WAITED FOR A LONG ENOUGH, IT TURNED THERE WERE NO RESULTS I CAN, I WAS TURNED AGAIN THE FOLLOWING BECAUSE IT'S ALREADY TOO AFTERNOON, AND IT WAS ACCORDING TO THE SCHEDULE, THE WRITTEN DATE WAS FALLING DAYS. WHAT IS DIFFERENT TODAY AND NOW WHERE I JUST HAD TO GIVE UP THE RESULTS OF THE LAB, HE SAYS KIA SERVICES UP TO 12 HOURS, OPERATING UP TO 4 HOURS. WITH THE REASON I MUST DO REPORT ETC. BUT THE REALITY FROM I WAS THERE TO WAITING TOO LONG, THEY ARE JUST EATING, RELAXING WATCHING TV LIKE HOME. IS THIS A DAMNED COMMUNITY SERVICE? IF YOU CAN'T BE SERVED FROM FROM, DO NOT NEED TO WAIT THE PATIENT TO WAIT TOO LONG. BECAUSE EVERYONE HAVE EACH BUSINESS, PLEASE APPRECIATE AND FOR THE OFFICER, WHAT'S ONE OF THE RESPONSE TO HELP, IT'S NOT A JOB YOU SERVE TO HELP THE SICK PATIENTS. ONCE DIFFERENT IF I HAVE TO COMPARE WITH THE DISTRICT PUSKESMAS. NOT OF ALL TOOLS OR FACILITIES THERE ARE, BUT FROM THE QUALITY OF THE OFFICERS SERVING !!
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ira suci asriani on Google
★ ★ ★ ★ ★ Petugas pendaftaran dan petugas tensi yg didepan ga ada ramah2 nya sama sekali. Ga ada senyum2nya. Padahal kerja dipelayanan harusnya tau seperti apa harus bersikap ke pasien. Kalau ga bisa ramah gausa lah kerja dipelayanan.
The registration officer and the tension officer in front are not friendly at all. There are no smiles. Even though working at the service should know what to behave to the patient. If you can't be friendly, don't work at the service.
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Olivia K. on Google
★ ★ ★ ★ ★ Segi pelayanan, fasilitas, maupun lokasi sangat buruk. Kelamaan antri ditempat ini saya malah tidak betah dan sudah tdk kesini lagi. Petugas banyak yg tidak ramah dan sibuk sendiri padahal pasien berobat tidak terlalu banyak dibandingkan saat saya perlu berobat mendadak di puskesmas lain sebelumnya. Fasilitas kurang memadai apalagi bangunannya itu adalah rumah di sebuah kompleks. Bangunan lama katanya diperbaiki tapi sudah 2 thn lebih kayaknya tidak jadi-jadi.
Kalah jauh dibandingkan puskesmas kelurahan wilayah lain yang sudah mulai bagus, nyaman dan modern.
Semoga saja ada perubahan yg lebih baik karena reviewnya banyak yg jelek tp seperti tidak ada perubahan signifikan.
In terms of service, facilities, and location are very bad. Long queues at this place I don't even feel at home and I'm not here anymore. Many officers are unfriendly and busy themselves even though there are not too many patients for treatment compared to when I needed sudden treatment at another puskesmas before. The facilities are inadequate, especially since the building is a house in a complex. The old building is said to be repaired but it's been more than 2 years it doesn't seem like it's going to happen.
Far behind compared to other regional village health centers which have started to look good, comfortable and modern.
Hopefully there will be changes for the better because many of the reviews are bad but there seems to be no significant change.
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Sari Natalia on Google
★ ★ ★ ★ ★ Parah ngantri lama bgt ,periksa pasien satu dokternya masuk lagi Jedah dl ga tau ngapain
Ga standby padahal pasien udh banyak yg ngantri.tolong perbaiki pelayanannya.
It's too bad the queue is so long, check the patient, one doctor comes in again. Pause, don't know what to do
Not standby even though there are a lot of patients waiting in line. Please improve the service.
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diah eko prasetyati on Google
★ ★ ★ ★ ★ Pelayanan pertama sudah dibuat kecewa, perihal surat bebas isolasi mandiri yang kata salah satu petugas pengurusnya sudah jadi dan bisa diambil. pertama diinfokan di hari kamis surat sudah bisa di ambil, namum karma hari kamis tidak bisa ambil alhrnya di hari jumat lah baru ke puskes tersebut, sampainya di puskes tersebut petugas lainnya menginfokan bahwa belum di infokan kalau ada yang akan ambil surat tersebut. tanda tanya saat di konfirmasi dengan petugas bersangkutan dijawab "surat sudah diambil dihari kamis", kalau surat sudah diambil di hari kamis buat apa lg di hari jumat datang untuk meminta hasil surat bebas isoman. Jika surat tersebut sudah diambil yang mengambil menunjukkan bukti tidak sudah sesuai dengan data diri yang tertulia didalam surat tersebut. Mohon lebih berhati hati untuk dokumen seperti itu dikarenakan di dalam surat tersebut ada data diri pasien berikut no ktp pasien yang bisa disalahgunakan.
The first service was disappointed, regarding the letter of free self-isolation which one of the management officers said was ready and could be retrieved. first informed on Thursday that the letter can be picked up, but Thursday's karma can't be picked up, so on Friday I just went to the health center, when they arrived at the health center another officer informed that it had not been informed that someone would take the letter. the question mark when confirmed with the officer in question was answered "the letter was picked up on thursday", if the letter was picked up on thursday what else to do on friday to ask for the result of an isoman-free letter. If the letter has been taken, the person who takes it shows that the evidence does not match the personal data contained in the letter. Please be more careful with documents like that because in the letter there is a patient's personal data along with the patient's ID number which can be misused.
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Daniel Abqari on Google
★ ★ ★ ★ ★ Gak ramah banget pelayananya terutama pegawai loket nya,
Dokternya malah ramah dan baik tapi pegawai puskesmasnya gak sopan dan gak ramah mentang2 gratis...!!!!!!!
The service is not very friendly, especially the counter staff,
The doctor is even friendly and nice but the puskesmas staff is not polite and not friendly because it's free...!!!!!!
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Siti Aisyah on Google
★ ★ ★ ★ ★ Pelayanannya tidak baik, spesial buat kebidanan pelayanannya buruk...tidak sepantasnya ada pasien disuruh nunggu hampir kurang lebih 1jam padahal tidak ada pasien lagi didalam ruangannya...menurut etika pelayan masyarakat harusnya melayani bukan menggampangi...masukan aja kita yg berobat juga udh tau etika antri dalam pendaftaran dll, mohon untuk team medisnya juga konsisten melakukan hal yg sama apabila ada pasien yg sedang berobat segera di periksa bukan disuruh menunggu dengan waktu yg lama tanpa ada kejelasan..trims
The service is not good, especially for obstetrics the service is bad... it's not appropriate for a patient to be told to wait for almost 1 hour even though there are no more patients in the room... according to the ethics of public servants, they should serve, not take it easy... just put us in for treatment, already know the etiquette of queuing for registration, etc., I beg the medical team to consistently do the same thing if there are patients who are being treated immediately, they are checked instead of being told to wait a long time without any clarity... thanks
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