HP Service Center
4.2/5
★
based on 8 reviews
Contact HP Service Center
| Address : | South Mangga Dua, Sawah Besar, Central Jakarta City, Jakarta, Indonesia |
| Phone : | 📞 +887 |
| Website : | http://www.hp.com/ |
| Categories : | |
| City : | Jakarta |
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Danu Syah on Google
★ ★ ★ ★ ★ Best service center ever ??
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budi wahyudi on Google
★ ★ ★ ★ ★ Hmm some how, it's need to be improved
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MICHAEL CH RAJENDRA on Google
★ ★ ★ ★ ★ Nice place with very nice people who knows how to solve (HP) laptop's problem
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Marianto Marianto on Google
★ ★ ★ ★ ★ I was using my friend’s HP laptop recently. Accidentally, I updated the bios and the laptop ended up in blank screen when you switched it on. I even did not get the chance to back up the laptop’s data. I called the number according to the HP support contact official sites. In the end, I did not get any satisfactory result from the phone’s conversation. So I decided to come to get any help I could from HP service centre. Apparently, the service is neither satisfactory nor effective. They got their technicians in the Tanah Abang’s centre, and the centre in mangga dua mall was only a pick up point. But the Tanah Abang Centre was only for reseller, I even called this centre, but no one picked up. This was ridiculous. Why don’t you have your technicians in the service centre? In the end, they only provided their service in 3 working days at the quickest and we had to sign an agreement letter which stated that the customer would agree if the data was lost. We even had to pay at least 50% of service fee (not including hardware replacement, and they emailed us later if they had to change some hardware). they even got us cancellation fee if we did not approve the hardware replacement. In the end, I chose to get the laptop repaired in an unofficial store. It was really quick and satisfying. Just waited for half an hour, and all my problems were gone.
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Abit Com on Google
★ ★ ★ ★ ★ ramah n nice place ..good job
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Andre Prasetya on Google
★ ★ ★ ★ ★ The one and only technician is getting a holiday at Saturday, that's actually the only day workers can have their laptops repaired. The advisor only reads from a manual and it has a wrong information for my hp ba134tx.
For example, it was mentioned that it only has 4 GB RAM (wrong, it was bundled with 8 GB RAM) upgradable to 12 GB (wrong again, 16 GB mounted without problem). And for SSD, it was mentioned that it doesn't have nvme support (wrong, it has) and only support 128 GB SSD if you want to do dual storage with existing 1 TB 5400 rpm drive (wrong again, it can support at least 512 GB and without any problems)
Please upgrade your advisor knowledge or fix your manual. And provide a technician on Saturday.
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3TA01_Arjuna Sera Perangin-angin on Google
★ ★ ★ ★ ★ The best for customer service I've ever been before... The customer service is so kind and very helpful, this place is so recommend for you who wanna prepare yours
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Wilianto Asna Hendrawan on Google
★ ★ ★ ★ ★ The service is pure bad! Never give 1 star rating but i have to. Its very crowded and you need to come to pick number. There is no call-in number if your queue number is near so you really have to wait there. Plus the staff is lazy. I was asking to test my printer post service, specificly eprint feature, the staff just didnt want to because he need to connect to wifi, etc. Now eprint fuction isnt working and call centre ask me to bring back to service centre! Not to mention from the start i have stated all my problems, and they made me come for nothing because they forgot to fix it after telling me the repairs was finished. In total i have to come 3 times (around 13 hours) just to drop, unfinished pickup, pickup with problem.
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