Citilink Garuda Indonesia. PT - Kota Jakarta Pusat
3.5/5
★
based on 8 reviews
Contact Citilink Garuda Indonesia. PT
| Address : | Jl. Medan Merdeka Sel. No.13, RT.11/RW.2, Gambir, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Indonesia |
| Phone : | 📞 +9 |
| Postal code : | 10110 |
| Website : | https://www.garuda-indonesia.com/ |
| Categories : |
Airline
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Mukhammad Subekti on Google
★ ★ ★ ★ ★ Sudah tutup januari 2018/ kata satpam yg jagain palang, utk keluar masuk kendaraan
 It was closed January 2018 / said the security guard who guarded the bar, to get in and out of the vehicle
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Rey Begic on Google
★ ★ ★ ★ ★ Suka ,, sllu setia citilink ama garuda
Like it, always loyal to Citilink and Garuda
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Veronika Chers on Google
★ ★ ★ ★ ★ Saya beli tiket dengan gratis bagasi 20 kg dan kabin koper. Bagasi saya isi cuma 14 kg (lihat bukti foto) dan kabin koper saya isi komputer, tablet dan kabel serta dokumen. Sedangkan ransel yang dianggap biasanya sebagai tas tangan saya isi obat asthma saya serta dokumen penting seperti passport, ticket, dompet.
Saat naik ke pesawat, sudah di bawah tangga, saya dihadang oleh pegawai Citilink yang meminta kabin koper saya ditaruh di bagasi dengan alasan di pesawat sudah penuh. Saya sempat marah dan lebih marah lagi setelah saya ketahui di dalam pesawat masih banyak tempat dan saya menuntut pegawai Citilink yang sok berkuasa untuk mengembalikan koper saya. Pramugari di pesawat hanya diam saja dan saya diharus menaruh semua barang saya di koper. Sehingga saya harus mengeluarkan dompet dan hal penting dengan tangan saya aja. (lihat bukti foto). Tidak ada yang menolong saya.
Saat take off dan peringatan terakhir, saya dapat serangan asthma bronchiale. Sepertinya asthma saya tidak mau berunding dan ups.. saya lupa kalau obat saya di dalam koper karena pegawai Citilink mengharuskan semua barang saya di koper. Jadi saat take off saya dan pramugari pada cari spray saya. ibu, yang duduk disebelah saya mengumpulkan HP, dompet dll dan di masukkan ke dalam tas kain.
Saya tidak tahu kalau pegawai Citilink dilatih untuk bermain dengan jiwa orang. Kemudian saya menunjukkan kartu handy cap saya yang dikeluarkan oleh pemerintah Jerman kepada pramugari.
TOLONG DIPERHATIKAN KESELAMATAN PENUMPANG, TERUTAMA UUNTUK PEGAWAI YANG DI GROUND. JABATAN TIDAK SEBERAPA SUDAH BERGAYA. KAPPOOOKKK.
I bought a ticket with 20 kg of free luggage and a suitcase cabin. My luggage is only 14 kg (see photographic evidence) and my luggage cabin is filled with computers, tablets and cables and documents. Whereas the backpack which is usually considered as my handbag contains the contents of my asthma medication as well as important documents such as passports, tickets, wallets.
When I boarded the plane, it was already under the stairs, I was intercepted by a Citilink employee who asked me to put my luggage cabin in the trunk on the grounds the plane was full. I was angry and even more angry after I found out there were still many places on the plane and I demanded that the Citilink employee who was acting so powerful to return my suitcase. The flight attendant on the plane just kept quiet and I had to put all my belongings in my suitcase. So I have to take out my wallet and important things with my hands. (see photographic evidence). Nobody helped me.
During take off and the last warning, I got an asthma bronchiale attack. Looks like my asthma doesn't want to talk and whoops ... I forgot that my medicine is in the suitcase because Citilink employees require all my belongings to be in the suitcase. So when I take off and the flight attendants look for my spray. mother, who sat next to me, collected my cellphone, wallet etc and put it in a cloth bag.
I didn't know that Citilink employees were trained to play with people's souls. Then I showed the handy stamp card issued by the German government to the flight attendants.
PLEASE NOTE PASSENGER SAFETY, ESPECIALLY FOR GROUPS IN GROUND. THE POSITION IS NOT HOW STYLISH. KAPPOOOKKK.
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Sri Wahyuni on Google
★ ★ ★ ★ ★ Ntah di mana alamat nya ini udah muter2 gak jumpa . Akhir nya capek pulang lagi ???
I don't know where the address is, I have not seen you for a long time. Finally tired to go home again
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Khafiyya Muhammad on Google
★ ★ ★ ★ ★ Petugas di lapangan tidak memahami aturan dengan jelas, terlebih lagi di masa ppkm. Anak-anak saya hampir tidak bisa terbang karena staf bersikeras bahwa aturan maskapai menyatakan anak di bawah 12 tahun dilarang terbang. Padahal aturannya tidak ada kata "dilarang" melainkan "disarankan" untuk tidak melakukan perjalanan.
Setelah debat melelahkan, petugas tersebut menghubungi manager dan kemudian petugas loket check in memeriksa dokumen swb RT-PCR anak-anak. Baru setelahnya diizinkan terbang.
Saran saya, sebaiknya bila memang anak dilarang terbang, sistem citilink bisa langsung memblok proses pembelian tiket ataupun check in online, agar tidak menguras energi dan emosi jiwa yang bisa mengakibatkan imun turun.
Ini saya lampirkan tangkap layar aturan citilink. Bisa dilihat sendiri tidak ada kata "dilarang". CMIIW
Officers in the field do not understand the rules clearly, especially during the PPKM period. My kids could barely fly because the staff insisted that airline rules state children under 12 years old are not allowed to fly. Even though the rules do not say "forbidden" but "recommended" not to travel.
After a tiring debate, the officer contacted the manager and then the check-in counter clerk checked the children's RT-PCR swb documents. Only after that was allowed to fly.
My suggestion is that if the child is indeed prohibited from flying, the Citilink system can immediately block the ticket purchase process or online check-in, so as not to drain the energy and emotions of the soul which can cause the immune system to decrease.
Here I attach a screenshot of the Citilink rules. You can see for yourself that there is no word "forbidden". CMIIW
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Cookie Monsters on Google
★ ★ ★ ★ ★ Baru kali ini saya merasakan moda transportasi yang terkesan bonafit tapi sama seperti naik angkot.
Jadwal penerbangan saya dirubah sampai 3x, perubahan terakhir hanya berjarak satu hari sebelum, yg awalnya jam 13.00 menjadi 07.00.
(Note : Pada hari itu saya masih ada agenda penting bahkan sampai sewa kendaraan tetapi akhirnya batal dan merugi)
Saya coba cari solusi ke CS Citilink, mereka hanya bisa bantu full refund, okelah kalo full refund lalu tiket berikutnya harga sama, harga yg dibeli real time pasti akan sangat mahal, kemudian mereka sarankan untuk diganti hari berikutnya, lalu ongkos penginapan mau ditanggung? Mrk bilang tidak. Jadi fix tetap rugi.
Akhirnya dengan kesal hati tetap ikut penerbangan jam 07.00, setelah di bandara Soetta penerbangan domestik, mengalami perubahan gate sebanyak 2x dan perubahan jam keberangkatan sampai 2x. (Note : Gate 14 menjadi 28 dan finalnya menjadi 20an kalo nggak salah inget)
Jalannya jauh boss. Mana nenteng belanjaan.
Apakah pesawat citilink yg hanya membawa penumpang sedikit, dibatalkan dan dikumpulkan ke penerbangan lain supaya penumpang full? Karena swk saya tanya penumpang lain ada yg seperti saya, tapi ada juga yg tidak mengalami perubahan jadwal.
Hmm, fix sama kayak naik angkot.
Ekonomi sih ekonomi tapi nggak segitunya juga kali, pertahankan disiplin yg baik, embel2 garudanya itu lho kasian.
Tirulah negara-negara lain, time is money, hargai waktu orang, bila ada kendala be gentle, berikan tanggung jawab yang sepadan.
This is the first time I have experienced a mode of transportation that seems bona fide but is the same as taking an angkot.
My flight schedule was changed 3 times, the last change was only one day before, which was originally 13.00 to 07.00.
(Note: On that day I still had an important agenda, even to the point of renting a vehicle, but in the end it was canceled and I lost money)
I'm trying to find a solution to CS Citilink, they can only help with full refunds, okay if you get a full refund and then the next ticket is the same price, the price purchased real time will definitely be very expensive, then they suggest to be replaced the next day, then will the lodging fee be covered? Mrk says no. So the fix is still a loss.
Finally, with annoyance, I continued to take the flight at 07.00, after arriving at Soetta airport for a domestic flight, the gate changed 2x and the departure time changed 2x. (Note: Gate 14 will be 28 and the final will be 20 if I remember correctly)
It's a long way boss. Where's the groceries?
Are Citilink planes that only carry a few passengers canceled and transferred to another flight so that the passengers are full? Because when I asked other passengers, there were others like me, but there were also those who did not experience a schedule change.
Hmm, the fix is the same as taking an angkot.
Economics is economics, but it's not like that this time, maintain good discipline, the garudas are poor, you know.
Imitate other countries, time is money, respect people's time, if there are obstacles, be gentle, give the appropriate responsibility.
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D32MITH on Google
★ ★ ★ ★ ★ Supergreen ?
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Thomas Istriarto on Google
★ ★ ★ ★ ★ WORST CUSTOMER SERVICE! I LOST COUNTS ON HOW MANY MONTHS I'VE BEEN WAITING FOR MY REFUND! AND NO SOLUTION TILL NOW!
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