BNI - Kabupaten Bekasi
2.8/5
★
based on 8 reviews
Contact BNI
| Address : | Jalan Jababeka Raya Kav. A1 B, Pasirgombong, Cikarang Utara, Pasirsari, Cikarang Sel., Kabupaten Bekasi, Jawa Barat 17530, Indonesia |
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| Phone : | 📞 +899 | ||||||||||||||
| Postal code : | 17530 | ||||||||||||||
| Website : | http://www.bni.co.id/ | ||||||||||||||
| Opening hours : |
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Suhadi ID on Google
★ ★ ★ ★ ★ Pelayanan sangat ramah, antri saat masyarakat mencairkan bsu, stafnya profesional.... Gudddd.....
 The service is very friendly, waiting in line when people melt the bsu, the staff is professional.... Gudddd.....
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khoirussalam khoirussalam on Google
★ ★ ★ ★ ★ Customer service yang cewek kurang profesional melayani nya kecepetan kayak kejar setoran, masih bagusan yang cowok pembawaannya tenang, ramah, pelayanan nya juga berdiri sebelum pelanggan nya datang, kalo bisa milih sih pengennya dilayani yg cowok aja seh, yah karena dapat nya yg cewek ya sudahlah. Mohon untuk customer yang cewek walaupun waktunya sudah mendekati jam 4 sore waktunya pulang saya tahu, tapi mbok ya kasihan lah saya yg nunggu dari jam 1 siang dan baru dapat jatah jam setengah 4 mbok ya dilayani dengan profesional gak buru2 pengen pulang ??? , itu saja sih kritik dan saran ku Semoga dapat ditingkatkan kembali pelayanan nya.
Customer service, which is a girl who is not professional, serves him quickly, like chasing a deposit, it's still good, the guy is calm, friendly, the service is also standing before the customer comes, if you can choose, you just want to be served by a boy, okay, because you can get a girl, that's okay . Please for female customers, even though the time is approaching 4 pm it's time to go home, I know, but ma'am, I'm sorry I've been waiting since 1 pm and only got my quota at half past 4, mbok, I'll be served professionally, I'm not in a hurry to go home , that's It's just my criticism and suggestions. Hopefully the service can be improved again.
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William Bunga Datu on Google
★ ★ ★ ★ ★ Orang antri dari pagi jam 7, buka jam 8.30
Trus CS yg melayani cmn 2 org aja, wah dibanding di Lippo Cikarang kan Kantornya lebih gede, ada 2 CS yg masih close. Ini gmn ya? Kalau yg antri 50 org butuh waktu brp lama itu? Ampe jam 3 pun kagak kelar ?♂️
Security gak ramah dan mengarahkan setengah2!
People queue from the morning at 7, open at 8.30
Then the CS only serves 2 people, wow, compared to Lippo Cikarang, the office is bigger, there are 2 CS that are still closed. How is this? If there are 50 people in line, how long will it take? Even at 3 o'clock it's not finished ️
Security is not friendly and directs halfway!
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Artha Tetuko on Google
★ ★ ★ ★ ★ Tipikal bank BUMN (kalau bisa diperlama kenapa dipercepat?)
Dengan banyaknya pengunjung, customer service hanya disediakan 4 dan dari 4 hanya aktif 2. Dari 2 CS yg tersedia pelayanan sangat2 lama. Satu customer saja bisa 30 menit lebih. Dapat dibayangkan kalau anda dapat antrian 20 nomor saja bisa 3 jam lebih menunggu. Benar2 buang waktu.
Oiya note juga untuk SOP ketika melayani customer, CS cenderung tidak profesional,malah ngerumpi dipojokan
Typical state-owned bank (if it can be extended why accelerate?)
With so many visitors, only 4 customer service is provided and from 4 it is only active 2. From the 2 available CS the service is very long. One customer can take more than 30 minutes. You can imagine if you get a queue of 20 numbers, you can wait more than 3 hours. Really waste of time.
Oiya note also for the SOP when serving customers, CS tends to be unprofessional, even huddles in the corner
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Chatrine Natalia on Google
★ ★ ★ ★ ★ Pelayanan CS nya lama banget, gak cuma cabang ini, yg lainnya juga begitu. Kalau liat di twitter, respon untuk keluhan ini pasti "akan dievaluasi". Tapi kaya gak ada evaluasi.
Cuti berkali2 cuma buat ngurus penggantian kartu dr 1 cabang ke cabang lain, tp gak ada yg selesai.
Mohon untuk benar-benar dievaluasi, jgn cuma dijadiin template respon keluhan aja.
The CS service takes a very long time, not only this branch, but also the others. If you look at Twitter, the response to this complaint is definitely "will be evaluated". But there's no evaluation.
Leave many times just to take care of card replacement from one branch to another, but nothing has been completed.
Please really evaluate it, don't just use it as a complaint response template.
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Benny Indra on Google
★ ★ ★ ★ ★ Good service
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Abu hasan Channel on Google
★ ★ ★ ★ ★ Cs9
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Lusi Ana on Google
★ ★ ★ ★ ★ Tx cs 9 mba
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